These Terms of Use (the “Terms”) outlines the terms of use of the AllConnect VPN Services (the “Services”, “Service” or “AllConnect VPN”) provided by Heidi Technology, Inc., a company incorporated in Delaware, the United States of America, under company registration number 5340653 and whose registered office is at 651 N Broat St, Suite 206, Middletown, New Castle, DE 19709.
These Terms also govern the use of and access to AllConnect VPN’s content (the “Content”), which includes the AllConnect VPN website (the “Site”), applications (the “Apps”), and any software provided by AllConnect VPN (the “Software”).
By agreeing to these Terms, you are also agreeing to the Privacy Policy (“Privacy Policy”), which you can read here.
1. Acceptance
By accessing the Content or Services, you are agreeing on behalf of yourself or those you represent (“you”) to comply with and be legally bound by these Terms in their entirety. These Terms constitute a legally binding agreement (the “Agreement”) between you and AllConnect VPN. If you do not agree with any part of the Terms, you may not use our Services.
By creating an account for using our Services, you represent that you are at least eighteen (18) years of age or that you are a valid legal entity, and that the registration information you have provided is accurate and complete.
2. Modification
AllConnect VPN may update the Terms from time to time without notice. If you continue to use AllConnect VPN’s Services, Content, Site, Apps, or Software after these changes take effect, then you agree to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on any core changes to the Terms will be provided to subscribers through an email message or update to the Site. Your use of the Content or Services following the changes to these Terms constitutes your acceptance of the changed Terms.
3. Privacy Policy
AllConnect VPN is committed to your privacy and does not collect or log browsing history, traffic destination, data content, or DNS queries from Subscribers connected to our VPN. During your registration, we may collect some sensitive personal information, such as your email address and payment information. We only collect information that are necessary for the proper delivery of the Site and Services.
For the sake of clarity and transparency, we have placed all information related to data collection in a separate document known as the Privacy Policy, which is available on the Site. Please review the Privacy Policy in its entirety to get a clear understanding of how we handle your sensitive data.
4. Subscriptions
AllConnect VPN Services are available to you upon registration on the Site. By subscribing to the Services, you agree to become a subscriber (“Subscriber”) for the period you have elected. A full list of subscription plans and pricing is available on the Site. AllConnect VPN reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing will not affect the Subscriber’s current subscription period and will become effective upon subscription renewal. Subscription purchases and refunds are handled via multiple third-party payment companies.
When supported by your payment method, plans renew automatically by default at the completion of the billing term. By default, the renewal term is for the same duration as the billing term for the original subscription. The subscription fee will be charged automatically to the payment method you last selected. If you would like to discontinue automatic renewal, you may sign in to the Site and turn off auto-renewal. By default, auto-renewal is turned on when you use a payment method that supports auto-renewal (such as a credit card or Paypal).
Each paid 'individual subscription' grants you one (1) license to use on unlimited devices at any given time. If you want to use the Services on more than five devices at a time, then you can use our 'commerical subscription'. For more information on 'commercial subscription’ program, please contact support@getallconnect.com.
5. Refund Policy
You may cancel your account with a full refund within 30 days of your initial purchase (“Money Back Guarantee”).
Refunds beyond the 30-day purchase window will be considered, at the sole discretion of AllConnect VPN, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact AllConnect VPN to resolve the issue. In this case, AllConnect VPN may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or bitcoin.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: support@getallconnect.com
Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the AllConnect VPN 30-day money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.
6. Acceptable Use Policy
AllConnect VPN Services may be accessed from all around the world, so it is your responsibility to assess whether using the Site, Apps, Software, or Services is in compliance with local laws and regulations. Whenever you use the Site, Apps, Software, or Services, you should comply with these Terms and applicable laws, regulations, and policies.
You understand that it is your responsibility to keep your AllConnect VPN account information confidential. You are responsible for all activity under your account. If you ever discover or suspect that someone has accessed your account without your authorization, you are advised to inform us immediately so that we may revoke your account credentials and issue new ones.
AllConnect VPN aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
In order to protect the Services from being misused or used to harm someone, AllConnect VPN reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that AllConnect VPN may terminate your account, without providing a refund for Services already paid, if you misuse the Service.
In using our Services, you agree not to:
- Send or transmit unsolicited advertisements or content (i.e., “spam") over the Service.
- Send, post, or transmit over the Service any content which is illegal, hateful, threatening, insulting, or defamatory; infringes on intellectual property rights; invades privacy; or incites violence.
- Upload, download, post, reproduce, or distribute any content protected by copyright or any other proprietary right without first having obtained permission from the owner of the proprietary content.
- Upload, download, post, reproduce, or distribute any content that includes sexual or explicit depictions of minors.
- Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Service.
- Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”).
- Attempt to compile, utilize, or distribute a list of IP addresses operated by AllConnect VPN in conjunction with the Service.
- Use the Service for anything other than lawful purposes.
7. License
Subject to your compliance with these Terms, AllConnect VPN grants to you a non-exclusive and limited license to download and use the Software. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Software in any way not expressly authorized by AllConnect VPN is strictly prohibited.
Usage of any material which is subject to AllConnect VPN’s intellectual property rights is prohibited unless you have been provided with explicit written consent by AllConnect VPN.
8. Language and Translation of Content
All of our Content was originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.
9. Third-party Websites
AllConnect VPN may provide you with content belonging to Third Parties (“Third Parties”) or links leading to third-party websites. AllConnect VPN is not responsible for the availability of the content provided by Third Parties as they are not under the control or supervision of AllConnect VPN, and they may have different terms of use and policies. Your access through our Services to any website, service, or content provided by Third Parties does not indicate any relationship between AllConnect VPN and such Third Parties.
10. Disclaimers
We will strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.
VPN service coverage, speeds, server locations, and quality may vary. AllConnect VPN will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; or transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate VPN accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
AllConnect VPN reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject AllConnect VPN or our customers to liability. AllConnect VPN disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device.
11. Limitations of Liability
AllConnect VPN shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage that you incur in the event of:
- any failure or interruption of the Site or Service;
- any act or omission of any Third Party involved in making the Site or Service or the data contained therein available to you;
- any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
- your interactions on the Site or Service;
- your failure to comply with this Agreement;
- the cost of procurement of substitute goods or services; or
- unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of AllConnect VPN or of any vendor providing software, services, or support for the Site or Service.
In no event will AllConnect VPN, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless AllConnect VPN, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
13. Governing Law
THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE. In particular, it shall be construed to the maximum extent possible to comply with all of the terms and conditions of the Delaware Act. If, nevertheless, it shall be determined by a court of competent jurisdiction that any provision or wording of this Agreement shall be invalid or unenforceable under said Delaware Act or other applicable law, such invalidity or unenforceability shall not invalidate the entire Agreement. In that case, this Agreement shall be construed so as to limit any term or provision so as to make it enforceable or valid within the requirements of any applicable law, and, in the event such term or provision cannot be so limited, this Agreement shall be construed to omit such invalid or unenforceable provisions.
14. Arbitration
Except for actions to protect copyrights and to enforce an arbitrator’s decision hereunder, all disputes, controversies, or claims arising out of or relating to this Agreement or a breach thereof shall be submitted to and finally resolved by arbitration under the rules of the American Arbitration Association ("AAA") then in effect. There shall be one arbitrator, and such arbitrator shall be chosen by mutual agreement of the parties in accordance with AAA rules. The arbitration shall take place in the location in Delaware, USA or such other location in the USA determined by AllConnect VPN in its sole discretion. The arbitrator shall apply the laws of the State of Delaware, to all issues in dispute. The findings of the arbitrator shall be final and binding on the parties and may be entered in any court of competent jurisdiction for enforcement. Notwithstanding the law of Delaware legal fees shall be awarded to the prevailing party in the arbitration.
15. Final Provisions
If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of this agreement shall not constitute a waiver of such right or provision.